RETURNS AND REFUNDS

RETURNS AND REFUNDS

Can I return any product, even if I only changed my mind?

You have 14 days from when your order was delivered to request a return, whatever the reason.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.

Can I change the size or colour of a product?

 

Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products for free and make a new purchase.

I have received a damaged or faulty product. What should I do?

In the case of any kind of defects you can return the item easily.

If you are a registered user, log in to your My Weekend account, go to My Orders, select "Request Return" and specify your problem.
If you are not a registered user, please contact our Customer Services Department.

After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.

When will I receive my refund?

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund. 

What happens if I return the product without the original receipt or invoice or if I don't use the return label provided via the return merchandise portal?

Returns of Products from unidentifiable subjects and without reference to the order (as specified at point 6.3 of Terms & Conditions), cannot be processed. The Products will remain in storage at the relevant warehouse for a period of 60 days, after which the Manufacturer may freely dispose of them.