Question 1

Can I return any product, even if I only changed my mind?

Accepted Answer

You have 14 days from when your order was delivered to request a return, whatever the reason.

The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories.

Question 2

Can I change the size or colour of a product?

Accepted Answer

Sorry, but you cannot currently request changes. If you need to change the size or colour, you can return the products for free and make a new purchase.

Question 3

I am a Registered User: how can I return a product?

Accepted Answer

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.

As a Registered User you can send us your return request directly from your My Weekend account:

1. go to your profile page

2. go to the "My Orders" section, select the order that contains the product you want to return and click on "Request Return"

3. you will receive an email with the label to print and apply to the package, the tracking number to track the delivery and the telephone number of UPS

4. be sure to protect the products by choosing a box of an appropriate size

5. arrange the collection of the package with UPS: call the phone number provided in the email or go to www.ups.com. Make sure that no more than 14 days have passed since you requested to return the item.

It is not possible to use the same returns label for more than one package.

N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

Question 4

I am a Registered User: how can I return a product?

Accepted Answer

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.

As a Registered User you can send us your return request directly from your My Weekend account:

1. go to your profile page

2. go to the "My Orders" section, select the order that contains the product you want to return and click on "Request Return"

3. you will receive an email with the label to print and apply to the package, the tracking number to track the delivery and the telephone number of DHL

4. be sure to protect the products by choosing a box of an appropriate size

5. arrange the collection of the package with DHL: call the phone number provided in the email or go to www.ups.com. Make sure that no more than 14 days have passed since you requested to return the item.

It is not possible to use the same returns label for more than one package.

N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

Question 5

I am not a Registered User: how can I return a product?

Accepted Answer

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.

As an unregistered user, you will need to contact our Customer Services Department by phone or email. Once you have made your request:

1. you will receive a return authorisation email with the label to print and apply to the package, the tracking number to track the package and the telephone number of UPS

2. be sure to protect the products by choosing a box of an appropriate size

3. arrange the collection of the package with UPS: call the phone number provided in the email or go to www.ups.com. Make sure that no more than 14 days have passed since you requested to return the item.

Remember that registering for a My Weekend account allows you to request a return even easier and faster.

It is not possible to use the same returns label for more than one package

N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

Question 6

I am not a Registered User: how can I return a product?

Accepted Answer

You have 14 days after receiving the order to request a return and an additional 14 days to return the products. The procedure is quick and easy and delivery is completely free.

As an unregistered user, you will need to contact our Customer Services Department by phone or email. Once you have made your request:

1. you will receive a return authorisation email with the label to print and apply to the package, the tracking number to track the package and the telephone number of DHL

2. be sure to protect the products by choosing a box of an appropriate size

3. arrange the collection of the package with DHL: call the phone number provided in the email or go to www.ups.com. Make sure that no more than 14 days have passed since you requested to return the item.

Remember that registering for a My Weekend account allows you to request a return even easier and faster.

It is not possible to use the same returns label for more than one package

N.B. If you decide to return products from the same order at different times, you must start a separate return procedure for each request and comply with the instructions provided herein in each case.

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.

Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.

Finally, if you want to use a different courier, you will be charged for the delivery costs. We recommend that you choose a trackable delivery service, so that you can trace your package at any time.

Question 7

I have received a damaged or faulty product. What should I do?

Accepted Answer

In the case of any kind of defects you can return the item easily.

If you are a registered user, log in to your My Weekend account, go to My Orders, select "Request Return" and specify your problem.

If you are not a registered user, please contact our Customer Services Department.

After we have received your returned item and have checked the damage, we will forward the refund request. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.

Question 8

When will I receive my refund?

Accepted Answer

As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.

Question 9

What happens if I return the product without the original receipt or invoice or if I don&#039;t use the return label provided via the return merchandise portal?

Accepted Answer

Returns of Products from unidentifiable subjects and without reference to the order (as specified at point 6.3 of Terms & Conditions), cannot be processed. The Products will remain in storage at the relevant warehouse for a period of 60 days, after which the Manufacturer may freely dispose of them.

RETURNS AND REFUNDS

Can I return any product, even if I only changed my mind?

Can I change the size or colour of a product?

I have received a damaged or faulty product. What should I do?

When will I receive my refund?

What happens if I return the product without the original receipt or invoice or if I don't use the return label provided via the return merchandise portal?